You are staring at a bonus screen that shows zero free spins, or a withdrawal listed as “pending” for longer than you expected. The most common cause is a small step that was missed during registration or verification.
Welcome Bonus Not Credited After Sign-Up
You registered, made your first deposit, and the bonus or free spins did not appear in your account.
- The bonus code was not entered during deposit.
- The deposit amount did not meet the minimum requirement.
- The payment method used is excluded from the promotion.
- The account email was not verified before depositing.
- The bonus was credited to a different balance tab, such as “Cash Bonus” instead of “Real Money”.
- Log in and open the cashier or bonus section; look for a tab that shows bonus balances.
- Check the deposit receipt to confirm the bonus code was applied.
- Verify your email by clicking the link sent at registration; then reload the page.
- Make another deposit if the first one was below the minimum amount stated on the bonus screen.
- Contact support if the bonus still does not show, and mention the deposit ID and bonus name.
For reliable help, learn more support team answers within a few hours on chat or email.
Withdrawal Pending Longer Than Expected
You requested a payout, and the status says “pending” or “processing” instead of “completed”.
- Identity verification (KYC) is still incomplete.
- The deposit used a bonus, so wagering requirements remain unmet.
- You requested withdrawal to a method different from the deposit method.
- There is an existing open dispute or chargeback on your account.
- The withdrawal amount is below the minimum threshold for that method.
- Open the verification section and upload a valid ID and proof of address if requested.
- Check your bonus balance and the wagering progress; complete the playthrough if needed.
- Cancel the pending withdrawal, then request it again using the same method you deposited with.
- Review your recent transactions for any reversed payments that might block a payout.
- Contact support with your withdrawal ID and ask for a clear explanation of the delay.
Contact support if the withdrawal stays pending after you complete verification and wagering.
Mega Riches Casino App Not Loading on Phone
You open the site on your phone, and the page stays blank, spins slowly, or shows an error.
- Your browser cache is full or outdated.
- The internet connection is unstable or has high latency.
- The browser version is too old for the site’s scripts.
- Pop-up blocker or ad blocker prevents the game from loading.
- The game uses Flash or Java, which modern phones no longer support.
- Close all browser tabs, then clear the cache and cookies for the casino site.
- Switch from Wi-Fi to mobile data or vice versa, and test again.
- Update your browser to the latest version, or try a different browser.
- Disable any pop-up blocker and ad-blocker extension, then reload.
- Reach the casino through the main website instead of a saved bookmark, and use a desktop for older games.
Contact support if the problem continues on multiple browsers.
To prevent most of these issues, keep your verification documents ready, read the bonus conditions before depositing, and always use the latest browser version on your phone.
